Panel/Talk Running a Digital Security Helpline

Digital Defenders Partnership (DDP)

Ellie Glino, Access Now
Darika, Security Matters
Eni, Task Force KBGO

Moderated by Farhanah, Digital Defenders Partnership

  • Monday, 22 May 2023 (Day 1)
  • 12:15 – 13:30 hrs (GMT+7)
  • CMU Art Center – Theater

A digital security helpline is a form of organized approach of providing timely digital and holistic security support to human rights defenders facing threats or blatant attacks in their region. The session dives into the inner workings of running a digital security helpline based on the practices of three organizations that have been in this field for the past years and who operate in their local contexts. Session speakers will talk about the kind of needs and situations they are able to address through the helpline approach, as well as challenges and opportunities faced in the field of rapid response. The session will highlight best practices and available resources that can be of use to small or large organizations who are interested in starting their own digital security helpline.

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